Appropriate acclimation is essential to the survival of any new Fish or Coral entering your system, this is due to the fact that they will have experienced a significant amount of stress during transit.

We recommend that you follow the below procedure immediately once you have received your new Fish or Coral.

Step 1 - Switch off your tank lights
For the last 20 hour your Fish or Coral has been in complete darkness and will need to adjust to the bright lights above your tank. For this reason, turning them off is a good idea as it completely eliminates a potential source of stress.
One of the most common ways to kill a Coral or Fish is exposing it to too much light too quickly, therefore, we feel this is one of the most important steps.
Place your fish in their bags and float them for 10-15 minutes to stabilize the temperature in the bag to your aquarium water, in colder times of the year please take longer as this can make the difference in the acclimatization process.

Step 2 - Place the Fish/Coral and all the transport water into a larger container
Fish/Corals are shipped in small plastic containers or bags, by placing them into a larger container which still allows them to be submerged in the original water, you are allowing yourself additional room for the next step.

Step 3 - Add aquarium water to the container
Over the next 30 minutes, slowly add water from your aquarium to the new container. Neither Fish or Corals handle rapid change to certain parameters and this process makes that chance far gentler. Please be mindful though that during this state the temperature of the acclimation water can drop slightly and needs to be taken into consideration. For this reason, we don't advise that this process takes longer than 30 minutes.

Step 4 - Fish can now be placed into your tank

Next steps for Corals only!

Step 5 - (corals only)
Although many of you ignore this step, this is vitally important for the longevity of your reef tank.
All our Corals are dipped using Coral RX prior to entering our system and we also have multiple wrasses as part of our pest eliminators. Despite this, it's virtually impossible to guarantee that all threats are eliminated, therefore we strongly advise you dip them prior to them going into your tank.

Step 6 - (corals only) Place the corals in your tank
After completing all the above steps, it's now time to place the corals in your tank. It will still need a few days to adjust to your lighting, therefore we suggest somewhere low down or half shaded is a good place to start. After it's been in your tank for a couple of weeks, it's then time to decide where you want to place them long term.


Your new purchase is covered by our live arrival guarantee. 

If, in the unfortunate event your purchase is found to be dead on arrival (DOA) please complete the following steps:-

Please report the claim via e-mail to us no later than 2 hours after signing for the package (e-mail to  Please include your order number, details of your claim and clear photographic evidence in the unopened bag from a variety of angles of the DOA animal.  

Our guarantee is only valid if you sign for the delivery on the couriers first attempt, it covers live arrival within the 2 hour limit that the package was signed for. 

Any coral skeletons, shells and bodies will need to be kept and we reserve the right to ask for these to be returned to us before replacement/refund.
For certain species, we reserve the right to refund your purchase as we may not be able to source a replacement at the time.

Failure to complete ALL of the above steps will void any claim.

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